Virtual training is outdated and boring.

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Accenture's global Talent and Organisation leadership challenged my design team to modernise their current corporate training program by incorporating GenAI. Let's face it, a lot of online corporate trainings are impersonal, long and easy to forget. We knew there had to be a better way!

Using GenAI to Personalise Each Lesson

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After gathering insights from our colleagues, we identified a key issue with current corporate training programs is their lack of relevance and adaptability to different employees. People have different positions, interests, daily tasks and learning preferences, yet the current solution is a one-size-fits-all training program. We also educated ourselves on the capabilities of AI, exploring how we could leverage it to create a more personal, human interaction.

How can we make a more engaging training plan?

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We started sketching out some basic wireframes to get a sense of what our new, AI generated training platform would look like. We wanted to create a more captivating environment that adapted to each user's specific role within the company, as well as their learning style and schedule.

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Using GenAI to Personalise Each Lesson.

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Next, we created a myBuddy prototype to test with our colleagues. The new GenAI powered training assistant, myBuddy, generates custom lessons for each user, highlighting specific scenarios that are relevant to their role. It also provides follow up training when users encounter these situations in their day to day work life.

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Getting feedback from our colleagues.

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We brought our users (and colleagues) through a play by play of the myBuddy platform, and the results were incredible. Users reported that the tool was far more engaging than the previous training option, and 4 out of 5 people said they were more likely to retain information from it.

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Humanizing GenAI

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The real mission behind the myBuddy project, beyond improving our corporate training programs, was ultimately to showcase to Accenture employees the benefits of using GenAI in a climate where there is some apprehension around the new technology. MyBuddy shows an attainable future where GenAI is not used to replace humanity, but instead as a tool to enhance personal productivity and education.